Our Railsmartr for Business online booking system helps you find the most appropriate train fare for your journey, from fully flexible Anytime tickets to the cheapest Advance fares.

Like Train Operating Companies (TOCs), our service depends upon the National Reservations System for seat reservation allocations. Whilst your seat preferences will be passed to the Train Operating Company, seat allocations are subject to availability and we cannot guarantee that your preferences can be met.

Your tickets will be delivered by the method selected at the time of purchase. Please find further details and delivery timescales below.

1. Collection From Self-Service Ticket Machines

• Tickets are available for collection 10 minutes after ordering.
• Tickets can be collected from any station which has ticket on departure machines, not only the one selected during the booking process.
• The collection reference must be entered into the machine for tickets to be collected.
• Any payment card can be used to collect tickets, the card used for payment is not required.
• When the collection reference is entered into the machine, tickets will be printed for all journeys within the same transaction and can only be printed once.

The primary confirmation of your booking is shown on screen immediately after a successful payment transaction. It confirms the booking reference, journey information and payment details. For convenience, a copy of the booking confirmation will also be emailed to the user booking the tickets. Please allow 10 minutes to receive the booking confirmation email. If it has not been received within this time, please check your mailbox spam filters.

If you have still not received your email confirmation, please contact us at business@railsmartr.co.uk.

2. Email PDF or PKPASS eTicket
For most journeys we offer the option to have your ticket emailed to you as an eTicket.

If you choose to have your ticket sent via email then you must ensure that you are able to access, download and store the barcode ticket on your phone. The ticket is for your use only.

If you have a group ticket, all those travelling on that ticket must travel together at all times.

If the ticket is received on your mobile, you must ensure that you have your mobile with you at all times on your journey and that it is charged and is able to display the ticket details clearly as required by the Train Company, on request. You agree to provide your mobile for inspection if required by the Train Company staff.

You will be liable for any charges made by your network / mobile operator.

If you choose to print your ticket, you will be liable for any printing costs incurred.

If you are having problems with payment, please check the following information:

Own Card - please check that you have filled out all mandatory fields and that you have complied with any error messages that may have been displayed.

Corporate Card - please ask your administrator to check the card details are correctly stored in the administration portal. If you are still having problems with payment please contact us.

All payment cards used for booking tickets must have a UK registered billing address.

What if the Train Operating Company cancels the train?
Even if a service is scheduled to run at the time of booking, subsequent disruption to services can occur. It is always advisable to check a planned journey with the Train Operating Company before travel.

If a Train Operating Company cancels a service you wish to take or on which you have a reservation, you should be able to take the next available service but are advised to contact an appropriate member of staff at the station. If you have not yet left for the station, please contact the Train Operating Company whose service has been cancelled and ask them to confirm the alternative arrangements to accommodate you on another train.

If, as a result of the cancellation, you choose not to travel, you will be eligible for a refund for any type of ticket that you bought. Please refer to Refunds and Amendments above for details.