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Ticket Collection and Delivery Options

Free Collection From Self-Service Ticket Machines

For the quickest and easiest ticket delivery, choose to collect your tickets free of charge from the station. You can collect from any National Rail station that has a self-service ticket machine - not just your origin or destination. If you're planning to collect your tickets very early or late in the day, you may wish to check station opening hours on National Rail's website, as self-service ticket machines may be closed or unattended. 

Easy steps to ticket collection:-

• Collect tickets just 15 mins after booking (pls allow sufficient time during peak hours)
• Take the email confirmation to the machine, and choose 'collect pre-paid tickets' option
• Enter the 8-digit collection reference (a mix of letters and numbers eg. T4X7DPL9), and any payment card - this does not have to be the card used to buy the ticket
• Check the correct amount of coupons have been dispensed - your train tickets, supplements and seat reservation if applicable. You'll know when all coupons have been issued - the last will be a collection receipt
• If you have any problems - please raise immediately with local station staff

Any ticket collection problems must be raised immediately with station staff before your train departs; they should be able to re-issue tickets upon production of your booking confirmation print-out. 

Royal Mail First Class Ticket Delivery

If your booking is placed five or more working days before your outward journey*, you can choose First Class delivery; otherwise, you will not be presented with it as an option and may choose instead to select Special Delivery (if time allows), or collect from a self-service machine.

If you select First Class delivery, please ensure all contact and address details are correct so that the tickets can be delivered safely. Your train tickets will arrive in an unmarked envelope, together with confirmation of your journey details. First Class delivery costs £1.70.

If your tickets have not been received after five working days, please contact our Business Development Team

Important details:-

• Tickets can only be delivered to UK addresses (including Channel Islands & Isle of Man). If your required delivery address is outside the UK, please select self-service ticket collection instead
• Tickets costing a total of £250 or more cannot be posted via First Class and this option will not be available. Instead, RRoyal Mail Special Delivery Next Day™ Next Day will be used as the level of insurance cover is greater

*Please note - in cases of extreme weather, delivery times may be affected and we advise choosing to collect your tickets from a self-service ticket machine.

Royal Mail Special Delivery™ Next Day

Royal Mail Special Delivery Next Day™ is available if your booking is made two or more working days before your outward journey*.

Tickets for bookings made before 14:00 on a working day will be delivered before 13:00 on the next working day**.

Royal Mail Special Delivery Next Day™ Next Day costs £8.50 - your tickets will arrive in an unmarked envelope together with your travel itinerary.

*Please note - in cases of extreme weather, delivery times may be affected. It may be wise to consider whether collection from a self-service ticket machine is a more appropriate option for your journey.

**Royal Mail Special Delivery Next Day™ Next Day service delivers before 17:30. for some Aberdeen, Inverness, Perth, Paisley, Kilmarnock, Kirkwall, Hebrides, Shetlands and Guernsey postcodes. For a very small number of islands, delivery may take longer; see the Royal Mail Special Delivery ™ Next Day website for full details.

Important details:-

• Tickets can only be delivered to UK addresses (including Channel Islands & Isle of Man). If your required delivery address is outside the UK, please select self-service ticket collection instead

If you have not received your tickets within the times outlined on the Royal Mail website, please contact us.